Trainerize incident
ABC Fitness has detected an issue with Reporting Services
Resolved after 4 hours, affecting Insights Analyze and Insights Customize and 1 more, on November 4, 2025.
Dear Valued Customers, We are pleased to confirm that the issue impacting our reporting platforms listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 4:05 AM Central Time End: 5:30 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10090
Affected components
Update timeline
- identified Nov 04, 2025, 12:07 PM UTC
ABC has identified an issue in our secondary data center that has caused temporary delays in scheduled reports and current data for DRDR, EFT Allocation, and others. Our teams are actively working to restore full functionality and have initiated failover. We will continue to provide updates as services are restored and appreciate your patience during this time.
- monitoring Nov 04, 2025, 01:00 PM UTC
ABC has successfully restored services for CRS, Legacy Reporting, and Scheduled Reporting. The Insights application is available and actively processing backend jobs. Our teams continue to monitor performance and stability across all systems.
- resolved Nov 04, 2025, 04:08 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting our reporting platforms listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 4:05 AM Central Time End: 5:30 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10090
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