ABC Fitness Application Service Issue - Point of Sale are Resolved

Update timeline

1. identified Mar 19, 2026, 05:18 PM UTC

   We are currently investigating an intermittent issue impacting point-of-sale (POS) payment processing for a subset of customers. At this time, some users may experience payment failures when attempting to process transactions in-club. We have identified that this issue is related to a third-party vendor (Worldpay), We are actively engaged with the vendor and monitoring their progress toward resolution Thank you for your patience.

2. monitoring Mar 19, 2026, 09:23 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Mar 19, 2026, 09:47 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 10:30 AM Central Time End: 03:46 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10512