Traders Connect incident

Tradovate Accounts Require Reauthentication

Major

Resolved after 4 days 9 hours, affecting Platform Connectors (Tradovate Connector), on August 1, 2026.

monitoring Aug 05, 2026, 01:24 PM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Platform Connectors (Tradovate Connector)

investigating Aug 01, 2026, 03:50 AM UTC

Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected. The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation.
identified Aug 05, 2026, 05:03 AM UTC

We are continuing to work on a fix for this incident.
monitoring Aug 05, 2026, 01:24 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Aug 05, 2026, 01:24 PM UTC

This incident has been resolved.

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.