Traders Connect Outage History

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Pingoru has recorded 30 incidents for Traders Connect: 17 in the last 12 months and 5 in the last 90 days.

Source: status.tradersconnect.com

30incidents recorded

17last 12 months

5last 90 days

39 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Traders Connect in April 2026, so earlier months are not shown. Hover a bar for its value.

Show as a table

Month	Incidents	Hours with an open incident
April 2026	2	0 of 720 (0%)
May 2026	0	0 of 744 (0%)
June 2026	2	30 of 720 (4%)
July 2026	1	56 of 744 (8%)
August 2026	1	106 of 744 (14%)
September 2026	2	341 of 720 (47%)
October 2026	1	122 of 526 (23%)

Incidents, newest first

Minor October 20, 2026 Analytics Service Disruption 14h 2m Backend (Web App), Frontend (Web App)

Started Oct 20, 2026, 06:40 AM UTC· resolved Oct 20, 2026, 08:42 PM UTC

investigating Oct 20, 2026, 06:40 AM UTC

We are currently experiencing an issue with our cloud provider that is affecting analytics services. We are investigating the issue and working to restore normal functionality as soon as possible. We apologize for any inconvenience and appreciate your patience.We are currently investigating this incident.
identified Oct 20, 2026, 09:01 AM UTC

We have identified the issue as a Google Cloud Platform (GCP) outage affecting our analytics services. Services have been restored, but some trade analytics data may remain out of sync. Our team is working to resolve any remaining discrepancies.
monitoring Oct 20, 2026, 09:03 AM UTC

Our analytics services experienced a complete outage due to issues with Google Cloud Platform (GCP), which reported disruptions across multiple services on its status page. We have restored our services, but some trade analytics data may not yet be fully synced. If you notice any discrepancies, please contact our support team to resync the affected account. We apologize for the inconvenience caused by this GCP outage and appreciate your patience while we address any remaining data synchronization issues.
resolved Oct 20, 2026, 08:42 PM UTC

This incident has been resolved.

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Minor September 26, 2026 Tradovate Accounts Require Re-authentication 9d 4h Platform Connectors (Tradovate Connector)

Started Sep 26, 2026, 07:38 AM UTC· resolved Oct 05, 2026, 12:10 PM UTC

identified Sep 26, 2026, 07:38 AM UTC

Tradovate underwent maintenance which temporarily prevented us from refreshing authentication tokens for connected accounts. As a result, some Tradovate profiles have been disconnected and will require re-authentication before trading functionality can resume. If your Tradovate account is affected, please reconnect it from Traders Connect. We’re continuing to monitor the integration and are reviewing ways to reduce the impact of similar maintenance events in the future.

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Minor September 6, 2026 MatchTrader Connectivity Issues Affecting Some Prop Firms 9d 12h Platform Connectors (MatchTrader Connector), Third Party (MatchTrader API)

Started Sep 06, 2026, 05:53 PM UTC· resolved Sep 16, 2026, 06:02 AM UTC

identified Sep 06, 2026, 05:53 PM UTC

We have identified a connectivity issue affecting MatchTrader accounts with some prop firms. The issue appears to be related to the MatchTrader API/integration layer. We are working closely with the relevant team to identify the exact cause and resolve the issue as soon as possible. MatchTrader accounts with other prop firms and our other broker integrations are currently unaffected. We will provide further updates as we make progress.
identified Sep 11, 2026, 11:21 AM UTC

We are continuing to work closely with the Match-Trader team to resolve this issue. We are pleased to report that progress is being made, and Match-Trader have informed us that they expect to resolve their connectivity issues in the coming days. Thank you for your continued patience.
monitoring Sep 16, 2026, 03:08 AM UTC

MatchTrader has deployed a fix, and connectivity has now been restored for the affected accounts. We are continuing to monitor the service closely to ensure everything remains stable. Thank you for your patience while this was being resolved.

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Major August 1, 2026 Tradovate Accounts Require Reauthentication 4d 9h Platform Connectors (Tradovate Connector)

Started Aug 01, 2026, 03:50 AM UTC· resolved Aug 05, 2026, 01:24 PM UTC

investigating Aug 01, 2026, 03:50 AM UTC

Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected. The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation.
identified Aug 05, 2026, 05:03 AM UTC

We are continuing to work on a fix for this incident.
monitoring Aug 05, 2026, 01:24 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Aug 05, 2026, 01:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 29, 2026 Ctrader OAuth issue 1d 13h Third Party (cTrader API)

Started Jun 29, 2026, 08:37 PM UTC· resolved Jul 01, 2026, 10:23 AM UTC

identified Jun 29, 2026, 08:37 PM UTC

We've traced this to an issue on cTrader's side affecting the account authorization flow for new connections. This is outside of our platform's control. We've reported it to cTrader (Spotware) support, and their team is actively investigating a fix. Existing connections and copy configurations are unaffected.
monitoring Jul 01, 2026, 07:13 AM UTC

The Ctrader team has implemented a fix and is currently monitoring the result.
resolved Jul 01, 2026, 10:23 AM UTC

This incident has been resolved.

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Minor June 29, 2026 Tradelocker Api issue 2h 43m Third Party (TradeLocker API | Live), Third Party (TradeLocker API | Demo), Platform Connectors (TradeLocker Connector)

Started Jun 29, 2026, 12:08 PM UTC· resolved Jun 29, 2026, 02:51 PM UTC

identified Jun 29, 2026, 12:08 PM UTC

We're seeing Tradelocker API issues for a very small number of accounts beyond our control. The development team has informed the Tradelocker team and is waiting for a response.
resolved Jun 29, 2026, 02:51 PM UTC

This incident has been resolved.

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Major April 22, 2026 Authentication issues via Auth0 21m Overall, Backend (Web App), Frontend (Web App)

Started Apr 22, 2026, 06:44 PM UTC· resolved Apr 22, 2026, 07:05 PM UTC

investigating Apr 22, 2026, 06:44 PM UTC

We are currently investigating this incident.
monitoring Apr 22, 2026, 06:54 PM UTC

Auth0 have implemented a fix and are currently monitoring the result.
resolved Apr 22, 2026, 07:05 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 7, 2026 Intermittent cTrader issues – Overall

Started Apr 07, 2026, 08:30 AM UTC· resolved Apr 07, 2026, 08:30 AM UTC