Traders Connect incident
Analytics Service Disruption
Resolved after 14 hours 2 minutes, affecting Backend (Web App) and Frontend (Web App), on October 20, 2026.
Our analytics services experienced a complete outage due to issues with Google Cloud Platform (GCP), which reported disruptions across multiple services on its status page. We have restored our services, but some trade analytics data may not yet be fully synced. If you notice any discrepancies, please contact our support team to resync the affected account. We apologize for the inconvenience caused by this GCP outage and appreciate your patience while we address any remaining data synchronization issues.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:40 AM UTC
We are currently experiencing an issue with our cloud provider that is affecting analytics services. We are investigating the issue and working to restore normal functionality as soon as possible. We apologize for any inconvenience and appreciate your patience.We are currently investigating this incident.
- identified Oct 20, 2026, 09:01 AM UTC
We have identified the issue as a Google Cloud Platform (GCP) outage affecting our analytics services. Services have been restored, but some trade analytics data may remain out of sync. Our team is working to resolve any remaining discrepancies.
- monitoring Oct 20, 2026, 09:03 AM UTC
Our analytics services experienced a complete outage due to issues with Google Cloud Platform (GCP), which reported disruptions across multiple services on its status page. We have restored our services, but some trade analytics data may not yet be fully synced. If you notice any discrepancies, please contact our support team to resync the affected account. We apologize for the inconvenience caused by this GCP outage and appreciate your patience while we address any remaining data synchronization issues.
- resolved Oct 20, 2026, 08:42 PM UTC
This incident has been resolved.
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