ConnectWise Cloud Backup Service Interruption

Update timeline

1. monitoring Oct 19, 2026, 08:48 PM UTC

   ConnectWise has reported a security incident affecting its SkyKick Cloud Backup service. As a precaution, ConnectWise has temporarily suspended the service while its investigation and remediation efforts continue. This interruption affects TPx Microsoft 365 customers with the Optimum service level, as well as customers who have purchased SkyKick/ConnectWise Cloud Backup as a standalone add-on. During this interruption, scheduled backups, access to backup archives, and restoration capabilities are unavailable. TPx is monitoring the situation and coordinating with ConnectWise as it works to restore the affected services. A restoration timeframe has not yet been confirmed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at at portal.tpx.com

2. monitoring Oct 19, 2026, 08:54 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2026, 09:57 PM UTC

   ConnectWise has completed a full reset of all accounts and credentials in the affected Cloud Backup environment. They are continuing to monitor and are completing security validation before moving to the next phase. ConnectWise engineering and operations teams are preparing the next step to restore services in controlled phases. Each step will proceed only after passing a security review. They will focus on restoral of their core infrastructure first. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us

4. monitoring Oct 21, 2026, 09:57 PM UTC

   ConnectWise has begun restoring its Cloud Backup service in controlled phases, with each phase subject to security validation. Full service availability has not yet been restored. TPx is actively performing technical investigation and remediation activities recommended by ConnectWise. While progress is being made, a timeframe for completing these activities and fully restoring service has not yet been confirmed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us

5. monitoring Oct 22, 2026, 11:49 PM UTC

   TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration. ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation. Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us

6. monitoring Oct 22, 2026, 11:49 PM UTC

   We are continuing to monitor for any further issues.

7. monitoring Oct 22, 2026, 11:50 PM UTC

   TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration. ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation. Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us

8. monitoring Oct 26, 2026, 11:17 PM UTC

   TPx technical teams continue investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're communicating directly with customers through individual support cases as our reviews progress and sharing findings and any necessary next steps. Customers should continue to leave affected ConnectWise or SkyKick application connections disabled and should not reconnect or reauthorize them unless directed by TPx. ConnectWise continues its efforts to restore Cloud Backup services. Its current plan is to restore access to existing backup data first, followed by a phased process to reconnect customers and resume normal backup operations. Testing and security validation remain underway, and full service availability has not yet been restored. We continue to work directly with ConnectWise on service restoration. A confirmed timeframe for full restoration is not yet available. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us

9. monitoring Oct 29, 2026, 10:01 PM UTC

   TPx continues to actively investigate all customer Microsoft 365 environments that use the impacted ConnectWise Cloud Backup service, assessing potential security impacts and taking appropriate remediation measures. Support cases have been opened for all customers using this service, and we're sharing investigation results and any necessary next steps directly through those cases as our reviews are completed. ConnectWise announced on October 28 that it is beginning phased restoration of its Cloud Backup service using a new, security-hardened application. This process requires Microsoft 365 environments to be reauthorized before backup and restoration operations can resume. TPx will coordinate the reauthorization process through existing customer support cases, including any steps that require customer involvement. The availability of ConnectWise's restoration process does not mean that backups have resumed for all TPx customers. Customers should not re-enable previously disabled ConnectWise or SkyKick applications and should await TPx guidance before making changes to their connections. TPx continues to work directly with ConnectWise as restoration progresses. Our customer security investigations also remain underway, and we'll continue providing updates as meaningful developments occur. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us , or you can also respond via the associated case provided to you by our Support Team.