Is TPx Communications down?

TPx has identified a network event impacting customer services TPx is currently engaged investigating the issue. If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com

TPx continues to investigate the root cause of the service interruption. If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com

TPx has taken appropriate action to resolve the outage and will continue to monitor. If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com

Service restoration has been verified, TPx has resolved this incident. If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com

We have identified potential service impacting packet loss is occurring across one of our Los Angeles internet drains. We are rerouting traffic away from the impacted path. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

We have rerouted traffic away from the affected Internet Drain connection. Customers have confirmed the packet loss is no longer present. We are working with our Provider for corrective actions before restoring the connection. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

Traffic reroutes remain in place and no new customer cases have been created. Our Provider has identified two fiber cuts that are still under construction for replacement of the damage cables. In one case a cable locate team has been engaged to review other where placement of nearby other facilities are located before digging for the damaged buried fiber. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

After our Provider completed repairs on the first of two fiber optic cuts we are seeing no packet loss on their internet connection to our network. However there are ongoing repairs being done on the second fiber cut. We are holding off on transitioning traffic back to the Provider connection until the second fiber is repaired to avoid any potential service disturbance. We do not have an ETR for the second fiber repair at this time.

We have completed moving the traffic back to our Provider internet drain connection. We have monitored services over the weekend and during peak period today with no further degradation of service. We are closing this event.

This incident has been resolved.

We want to make you aware of planned maintenance that Arista will be performing on the VeloCloud platform from August 26, 2026 at 11pm PDT through August 27, 2026 at 4am PDT. Most customers are not expected to experience any impact, Arista will be verifying Certificates set to “Acquire” on your Edges and Gateways have been changed to “Required.” It is expected this verification is cursory as Arista has already performed implementing the "Required" certificate in a prior maintenance activity. Arista notes that some environments may experience a brief tunnel interruption as part of the "Required" certificate change, if the certificate is set to "Acquired." What this means for you: No action is required from you at this time. If you experience an interruption that does not clear quickly, please reboot the affected Edge and contact TPx Support as soon as possible. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

This event has been fully completed. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.

Scheduled Maintenance TPx is working closely with Arista as they continue implementing updates related to Arista Security Advisories 0144 and 0145. Beginning August 13 at 5:00 PM PDT, Arista will be performing additional maintenance and make configuration changes to VeloCloud Edges and Gateways to address the above advisories. The rollout is expected to continue for approximately one week. TPx will closely monitor our VeloCloud environment throughout the maintenance period. If you experience an issue beyond a brief tunnel interruption, please reboot the affected Velocloud Edge device and submit a support request through https://www.tpx.com/contact-us/ for further assistance..

We are continuing to monitor for any further issues.

Arista has completed updating certificates to all of our customer edge devices. If you experience an issue beyond a brief tunnel interruption, please reboot the affected Velocloud Edge device and submit a support request through https://www.tpx.com/contact-us/ for further assistance..

The TPx Engineering team has identified congestion affecting traffic in our Atlanta Market. Customers may be experiencing slow speed or packet loss on their internet service. Our Engineering team is working diligently to correct this issue. If you are experience internet issues in the Atlanta area please submit a support request through www.tpx.com/support.

Our Engineering team has corrected the congestion issue due to link saturation to our Atlanta market from Dallas. Traffic was migrated away from the link to resolve the packet loss and slow internet speeds our customers were experiencing. If you are experience internet issues please submit a support request through www.tpx.com/support.