Resolved after 4 hours 3 minutes, affecting TPx Internet Access, on October 27, 2026.
Spectrum identified issues affecting multiple network nodes and completed the necessary corrective actions, including repairing and rebooting the impacted equipment. Following these remediation efforts, all affected customer services were successfully restored. We have verified service recovery in VCO and confirmed that all impacted customers are currently operating normally. Services remain stable, and no further issues have been observed at this time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Affected components
Update timeline
- investigating Oct 27, 2026, 02:36 AM UTC
TPx has identified a network event impacting customer services utilizing Spectrum circuits. TPx is currently engaged investigating the issue. If you believe your service is impacted, please open a Technical Support case in the TPx Customer Portal at portal.tpx.com
- monitoring Oct 27, 2026, 05:24 AM UTC
Our proactive alerting systems identified multiple customer services impacted on the Spectrum network across various locations in CA. We engaged Spectrum, who acknowledged the event and investigated the reported multi-node outage. During troubleshooting, Spectrum repaired and rebooted the affected device(s), which successfully restored service to all impacted customers. Service restoration has been verified, and the outage has been resolved at 9:12 PM PDT. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
- resolved Oct 27, 2026, 06:40 AM UTC
Spectrum identified issues affecting multiple network nodes and completed the necessary corrective actions, including repairing and rebooting the impacted equipment. Following these remediation efforts, all affected customer services were successfully restored. We have verified service recovery in VCO and confirmed that all impacted customers are currently operating normally. Services remain stable, and no further issues have been observed at this time. If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
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