Thomson Reuters Legaltech Platform incident
Slow Deep Research responses in Westlaw and Practical Law
Resolved after 3 hours 30 minutes, affecting Practical Law US and Practical Law Canada and 1 more, on July 23, 2026.
Response times and error rates have returned to normal levels. We continue monitoring while working with Microsoft on full resolution.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:50 PM UTC
We are currently investigating this issue.
- identified Jul 23, 2026, 06:18 PM UTC
We are experiencing slower response times and intermittent errors within AI assisted research features due to degradation in Microsoft Azure's US West region. We are working with Microsoft to resolve the issue and redirect traffic to healthy regions. https://azure.status.microsoft/en-us/status
- monitoring Jul 23, 2026, 07:25 PM UTC
Response times and error rates have returned to normal levels. We continue monitoring while working with Microsoft on full resolution.
- resolved Jul 23, 2026, 08:20 PM UTC
This incident has been resolved.
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