Thomson Reuters Legaltech Platform incident
CoCounsel now UK and EU Chats and uploads are failing
Notice Vendor's status page →
Resolved after 4 hours 30 minutes, affecting CoCounsel Core - UK and CoCounsel Core - EU, on October 20, 2026.
Issues are due to an ongoing issue in Google's europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
Affected components
CoCounsel Core - UKCoCounsel Core - EU
Update timeline
- investigating Oct 20, 2026, 07:47 AM UTC
Cocounsel now UK and EU Chats and uploads are failing We are working on troubleshooting the issue on a TRT call
- investigating Oct 20, 2026, 10:39 AM UTC
Issues are due to an ongoing issue in Google's europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
- resolved Oct 20, 2026, 12:17 PM UTC
This incident has been resolved.
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