Thomson Reuters Legaltech Platform incident

CoCounsel and CoCounsel New Experience Latency and Errors

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Resolved after 1 hour 23 minutes, affecting CoCounsel Core - US and CoCounsel Core - CAN and 1 more, on October 8, 2026.

investigating Oct 08, 2026, 03:20 PM UTC

We are continuing to investigate this issue.

Started
Oct 08, 2026, 02:49 PM UTC
Resolved
Oct 08, 2026, 04:12 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 08, 2026, 02:49 PM UTC

Affected components

CoCounsel Core - USCoCounsel Core - CANCoCounsel Core - UK

Update timeline

  1. investigating Oct 08, 2026, 02:49 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 08, 2026, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 08, 2026, 03:06 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 08, 2026, 03:20 PM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 08, 2026, 04:12 PM UTC

    This incident has been resolved.

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