Thomson Reuters Legaltech Platform incident
Workspace and File Issues Affecting the new CoCounsel experience in the US
Resolved after 1 hour 8 minutes, affecting CoCounsel Core - US, on October 20, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:17 PM UTC
We are currently experiencing an issue with our CoCounsel service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Oct 20, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2026, 08:48 PM UTC
Login access is available. We are continuing to investigate issues affecting workspaces and files in the new CoCounsel experience in the US.
- investigating Oct 20, 2026, 08:52 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 09:25 PM UTC
This incident has been resolved.
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