Thomson Reuters Legaltech Platform incident
HighQ instances down or inaccessible
Critical Vendor's status page →
Resolved after 1 hour 51 minutes, affecting APAC HighQ (Collaborate) and CAN HighQ (Collaborate) and 1 more, on October 22, 2026.
We are continuing to investigate this issue.
Affected components
APAC HighQ (Collaborate)CAN HighQ (Collaborate)EMEA HighQ (Collaborate)OFFSHORE HighQ (Collaborate)UAE HighQ (Collaborate)USA HighQ (Collaborate)USA Gov HighQ (Collaborate)
Update timeline
- investigating Oct 22, 2026, 07:45 AM UTC
We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.
- investigating Oct 22, 2026, 07:58 AM UTC
We are continuing to investigate this issue.
- resolved Oct 22, 2026, 09:37 AM UTC
The issue is mitigated at 3:38 CT.
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