Thomson Reuters Legaltech Platform incident
CLEAR License Plate Search Issue
Resolved after 5 hours, affecting CLEAR, on July 1, 2026.
The majority of the issues have been resolved, and our team is actively working with the vendor to address the remaining issues.
Affected components
Update timeline
- investigating Jul 01, 2026, 04:57 PM UTC
We are currently experiencing an issue affecting license plate searches. Our team is actively working with our vendor to resolve the issue. We apologize for any inconvenience and will provide updates as they become available.
- identified Jul 01, 2026, 06:22 PM UTC
Fix is currently being rolled out, and you should begin to see improvements soon. The full rollout is expected to be completed within the next 90 minutes.
- identified Jul 01, 2026, 07:58 PM UTC
The majority of the issues have been resolved, and our team is actively working with the vendor to address the remaining issues.
- resolved Jul 01, 2026, 09:57 PM UTC
The vendor has corrected the issue and the incident has been resolved.
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