Thomson Reuters Legaltech Platform incident

HighQ US File Upload Failures

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Resolved after 2 hours 12 minutes, affecting USA HighQ (Collaborate), on September 11, 2026.

monitoring Sep 11, 2026, 04:27 PM UTC

We have restarted failed file processing services, and now uploads are now processing successfully

Started
Sep 11, 2026, 04:11 PM UTC
Resolved
Sep 11, 2026, 06:23 PM UTC
Duration
2h 12m
Detected by Pingoru
Sep 11, 2026, 04:11 PM UTC

Affected components

USA HighQ (Collaborate)

Update timeline

  1. investigating Sep 11, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 11, 2026, 04:27 PM UTC

    We have restarted failed file processing services, and now uploads are now processing successfully

  3. resolved Sep 11, 2026, 06:23 PM UTC

    This incident has been resolved.

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