TeleSign incident
Service disruption for phone ID Contact Match, Sim Swap and Subscriber Status - Canada
Resolved after 36 minutes, affecting Canada and Contact match and 1 more, on May 1, 2026.
Date: 05/01/26 Start Time: 16:01 PDT End Time: 16:53 PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- investigating May 01, 2026, 10:53 PM UTC
We have received notification that services for Phone ID Contact Match, Sim Swap and Subscriber Status are experiencing delays in Canada. We will inform you as soon as we receive a resolution.
- resolved May 01, 2026, 11:30 PM UTC
Date: 05/01/26 Start Time: 16:01 PDT End Time: 16:53 PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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