TeleSign incident

Operator Alert - Costa Rica (CR) - Claro (712/03) - 07/24/2026

Resolved after 11 hours 54 minutes, affecting NA & LATAM - All countries, on July 24, 2026.

resolved Jul 24, 2026, 10:34 PM UTC

Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) have been resolved. Claro (712/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208736

Other major vendors with incidents that started within 30 minutes of this one

Started
Jul 24, 2026, 10:39 AM UTC
Resolved
Jul 24, 2026, 10:34 PM UTC
Duration
11h 54m
Detected by Pingoru
Jul 24, 2026, 10:39 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Jul 24, 2026, 10:39 AM UTC

    Start Time: 03:35AM PDT - 07/24/2026 End Time: Ongoing We received notification that Claro (712/03) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01208736

  2. resolved Jul 24, 2026, 10:34 PM UTC

    Start Time: 3:35AM PDT - 07/24/2026 End Time: 2:45 PM PDT - 07/24/2026 We received notification that the network issues previously reported by Claro (712/03) from Costa Rica (CR) have been resolved. Claro (712/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01208736

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