TeleSign incident
Contact match, Sim swap and Number deactivation - Service Alert - United Kingdom EE
Resolved after 5 hours 30 minutes, affecting EMEA - All countries and United Kingdom and 1 more, on July 24, 2026.
Date: 7/24/2026 Start Time: 11:20 PM PST 7/23/2026 End Time: 04:15 AM PST We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- identified Jul 24, 2026, 06:55 AM UTC
Date: 7/23/2026 Start Time: 11:20 PM PDT End Time: Ongoing We received notification from our partner that Contact match, Sim swap, and Number deactivation are currently having issues in the United Kingdom EE, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- identified Jul 24, 2026, 07:51 AM UTC
Addon Number deactivation has been recovered, and we are continuing to work towards complete resolution.
- resolved Jul 24, 2026, 12:25 PM UTC
Date: 7/24/2026 Start Time: 11:20 PM PST 7/23/2026 End Time: 04:15 AM PST We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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