TeleSign incident
2-Way service interruptions - Colombia (CO) - 7/16/26
Resolved after 1 hour 44 minutes, affecting Colombia, on July 16, 2026.
Start Time: 13:34 PDT - 7/16/26 End Time: 05:06 PM PDT - 7/16/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01205124
Affected components
Update timeline
- investigating Jul 16, 2026, 10:22 PM UTC
Start Time: 13:34 PDT - 7/16/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO) - Multiple operators. Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01205124
- resolved Jul 17, 2026, 12:07 AM UTC
Start Time: 13:34 PDT - 7/16/26 End Time: 05:06 PM PDT - 7/16/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01205124
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