TeleSign incident
Service disruption for Phone ID Sim Swap addon toward Brazil
Resolved after 1 day, affecting Brazil, on July 16, 2026.
Date: 07/16/26 Start Time: 02:00 AM PDT End Time: 06:30 AM PDT We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- investigating Jul 16, 2026, 11:32 AM UTC
We have received notification that services for Phone ID Sim Swap addon toward Brazil are experiencing delays. We will inform you as soon as we receive a resolution.
- resolved Jul 17, 2026, 12:15 PM UTC
Date: 07/16/26 Start Time: 02:00 AM PDT End Time: 06:30 AM PDT We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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