TeleSign incident
Service disruption for Phone ID Sim Swap and Porting History in Colombia
Resolved after 1 hour 38 minutes, affecting Colombia and Colombia, on July 6, 2026.
Date: 07/06/26 Start Time: 10:38 AM PDT End Time: 12:23 PM PDT We received notification from our partner that the issue previously noticed for Phone ID Sim Swap and Porting History addons in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- investigating Jul 06, 2026, 06:36 PM UTC
We have received notification that services for Phone ID Sim Swap and Porting History addons in Colombia are experiencing delays. We will inform you as soon as we receive a resolution.
- resolved Jul 06, 2026, 08:14 PM UTC
Date: 07/06/26 Start Time: 10:38 AM PDT End Time: 12:23 PM PDT We received notification from our partner that the issue previously noticed for Phone ID Sim Swap and Porting History addons in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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