TeleSign incident
Number deactivation, Sim Swap And Contact Match Service Alert - United Kingdom
Resolved after 4 hours 16 minutes, affecting EMEA - All countries and United Kingdom and 1 more, on June 21, 2026.
Date: 06/21/2026 Start Time: 02:00 PM PDT End Time: 04:30 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- identified Jun 21, 2026, 09:59 PM UTC
Date: 06/21/2026 Start Time: 02:00 PM PDT End Time: Ongoing We received a notification from our partner that Number deactivation, SIM swap, and Contact Match Addons are currently experiencing issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Jun 22, 2026, 02:15 AM UTC
Date: 06/21/2026 Start Time: 02:00 PM PDT End Time: 04:30 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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