TeleSign incident
Operator Alert - Dominican Republic (DO) - Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02)
Resolved after 6 hours 49 minutes, affecting NA & LATAM - All countries, on April 25, 2026.
Start Time: 4:40 PM PDT - 04/25/26 End Time: 11:31 PDT PM - 04/25/26 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162495
Affected components
Update timeline
- investigating Apr 25, 2026, 11:45 PM UTC
Start Time: 4:40 PM PDT - 04/25/26 End Time: Ongoing We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01162495
- resolved Apr 26, 2026, 06:34 AM UTC
Start Time: 4:40 PM PDT - 04/25/26 End Time: 11:31 PDT PM - 04/25/26 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01162495
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