TeleSign incident
2-Way service interruptions Colombia (CO) - Multiple operators - 4/25/26
Resolved after 4 days 8 hours, affecting Colombia, on April 25, 2026.
Start Time: 16:30PM PDT - 4/25/26 End Time: 21:30PM PDT - 4/29/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) has been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01162496
Affected components
Update timeline
- investigating Apr 25, 2026, 11:49 PM UTC
Start Time: 16:30PM PDT - 4/25/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01162496
- resolved Apr 30, 2026, 08:01 AM UTC
Start Time: 16:30PM PDT - 4/25/26 End Time: 21:30PM PDT - 4/29/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) has been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01162496
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