TeleSign incident
Subscriber Status and Contact Match Service Alert - Canada
Resolved after 6 hours 42 minutes, affecting Contact match and Subscriber status, on June 16, 2026.
Date: 06/15/2026 Start Time: 11:06 PM PDT End Date: 06/16/2026 End Time: 00:05 AM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- identified Jun 16, 2026, 07:19 AM UTC
Date: 06/15/2026 Start Time: 11:06 PM PDT End Time: Ongoing We received notification from our partner that Subscriber Status and Contact Match services are currently experiencing issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Jun 16, 2026, 02:01 PM UTC
Date: 06/15/2026 Start Time: 11:06 PM PDT End Date: 06/16/2026 End Time: 00:05 AM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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