TeleSign incident
Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10) [04/21/26]
Resolved after 2 hours 36 minutes, affecting APAC - All countries, on April 22, 2026.
Start Time: 18:27 PM PST - 04/21/26 End Time: 19:47 PM PST - 04/21/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160694
Affected components
Update timeline
- investigating Apr 22, 2026, 01:32 AM UTC
Start Time: 18:27 PM PST - 04/21/26 End Time: Ongoing We received notification thatMTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01160694
- resolved Apr 22, 2026, 04:09 AM UTC
Start Time: 18:27 PM PST - 04/21/26 End Time: 19:47 PM PST - 04/21/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01160694
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