TeleSign incident
Quality degradation - Italy (IT) - Multiple Operators - 03/31/26
Resolved after 16 hours 51 minutes, affecting Italy, on March 31, 2026.
Issue: Italy (IT) - Multiple Operators - Quality degradation Date: 03/31/26 Start Time: 11:22 AM PDT - 3/31/26 End Time: 4:00 AM PDT - 4/1/26 Summary: The quality issues toward Italy (IT) - Multiple Operators have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected].
Affected components
Update timeline
- investigating Mar 31, 2026, 06:58 PM UTC
Date: 03/31/26 Start Time: 11:22 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Italy (IT) - Multiple Operators. Customers that send SMS messages to Italy (IT) - Multiple Operator users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Apr 01, 2026, 11:50 AM UTC
Issue: Italy (IT) - Multiple Operators - Quality degradation Date: 03/31/26 Start Time: 11:22 AM PDT - 3/31/26 End Time: 4:00 AM PDT - 4/1/26 Summary: The quality issues toward Italy (IT) - Multiple Operators have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected].
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