TeleSign incident
Operator Alert - Israel (IL) - Pelephone Communications Ltd (425/03;16;18) - 04/09/2026
Resolved after 21 hours 41 minutes, affecting EMEA - All countries, on April 9, 2026.
Start Time: 6:40 AM PDT - 04/09/2026 End Time: 4:10 AM PDT - 04/10/2026 We received notification that the network issues previously reported by Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155709
Affected components
Update timeline
- investigating Apr 09, 2026, 01:49 PM UTC
Start Time: 6:40AM PDT - 04/09/2026 End Time: Ongoing We received notification that Pelephone Communications Ltd (425/03;16;18) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01155709
- resolved Apr 10, 2026, 11:31 AM UTC
Start Time: 6:40 AM PDT - 04/09/2026 End Time: 4:10 AM PDT - 04/10/2026 We received notification that the network issues previously reported by Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01155709
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