TeleSign incident
Operator Alert - Sierra Leone (SL) - Orange (SL) Limited (619/01)
Resolved after 7 hours 52 minutes, affecting EMEA - All countries, on April 15, 2026.
Start Time: 1:13 AM PST - 04/15/26 End Time: 7:44 AM PST - 04/15/26 We received notification that the network issues previously reported by Orange (SL) Limited (619/01) from Sierra Leone (SL) have been resolved. Orange (SL) Limited (619/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157859
Affected components
Update timeline
- investigating Apr 15, 2026, 08:23 AM UTC
Start Time: 1:13 AM PST - 04/15/26 End Time: Ongoing We received notification that Orange (SL) Limited (619/01) from Sierra Leone (SL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157859
- resolved Apr 15, 2026, 04:15 PM UTC
Start Time: 1:13 AM PST - 04/15/26 End Time: 7:44 AM PST - 04/15/26 We received notification that the network issues previously reported by Orange (SL) Limited (619/01) from Sierra Leone (SL) have been resolved. Orange (SL) Limited (619/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157859
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