TeleSign incident
Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05) - 04/20/2026
Resolved after 3 hours, affecting EMEA - All countries and Saudi Arabia, on April 20, 2026.
Start Time: 06:35AM PDT - 04/20/2026 End Time: 07:53AM PDT - 04/20/2026 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01159975
Affected components
Update timeline
- investigating Apr 20, 2026, 01:44 PM UTC
Start Time: 06:35AM PDT - 04/20/2026 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01159975
- resolved Apr 20, 2026, 04:44 PM UTC
Start Time: 06:35AM PDT - 04/20/2026 End Time: 07:53AM PDT - 04/20/2026 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01159975
Your product runs on more than TeleSign
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services