Resolved after 2 hours 45 minutes, affecting Brazil, on May 4, 2026.
Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: 12:10 PT - 05/04/26 Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018
Affected components
Update timeline
- investigating May 04, 2026, 04:28 PM UTC
Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: Ongoing Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018
- resolved May 04, 2026, 07:14 PM UTC
Issue: Operator - All Operators Quality degradation Start Time: 09:20 PT - 05/04/26 End Time: 12:10 PT - 05/04/26 Summary: We received notification that operators from Brazil (BR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01166018
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