TeleSign incident
2-Way service interruptions - United Arab Emirates (AE)
Resolved after 6 days 13 hours, affecting EMEA - All countries and U.A.E., on September 18, 2026.
Start Time: 8:30 PM PDT - 9/17/26 End Time: 10:17 AM PDT - 9/24/26 Previously reported issues with 2-Way SMS delivery toward United Arab Emirates (AE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01238133
Affected components
Update timeline
- investigating Sep 18, 2026, 03:39 AM UTC
Start Time: 8:30 PM PDT - 9/17/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward United Arab Emirates (AE). Please note that some of DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01238133
- resolved Sep 24, 2026, 05:28 PM UTC
Start Time: 8:30 PM PDT - 9/17/26 End Time: 10:17 AM PDT - 9/24/26 Previously reported issues with 2-Way SMS delivery toward United Arab Emirates (AE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01238133
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