TeleSign incident
Phone ID Contact Match Service Alert -United Kingdom
Resolved after 4 hours 26 minutes, affecting Contact match, on May 2, 2026.
Date: 05/02/26 Start Time: 14:53 PM PDT End Time: 19:18 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- identified May 02, 2026, 10:44 PM UTC
Date: 05/02/26 Start Time: 14:53 PM PDT End Time: Ongoing We received notification from our partner that Phone ID Contact Match addon is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved May 03, 2026, 03:10 AM UTC
Date: 05/02/26 Start Time: 14:53 PM PDT End Time: 19:18 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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