Resolved after 22 hours 9 minutes, affecting Other, on October 20, 2025.
AWS started slowly recovering their services. Our team continues to monitor the situation.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:49 AM UTC
We’re aware of a major Amazon Web Services (AWS) outage currently affecting a range of online services, including couriers, marketplaces, and webstores. (https://www.bbc.co.uk/news/live/c5y8k7k6v1rt?app-referrer=push-notification) Please note that StoreFeeder itself is not directly affected, but because we connect to external systems which could be, you may experience issues including, but not limited to: - Shipping labels not being generated - Updates to sales channels failing - Error messages appearing when communicating with couriers or marketplaces - Connections to accounting platforms (Xero etc) These issues are beyond our control and depend on when each affected service restores normal operation. We’ll continue to monitor the situation closely. Thank you for your patience and understanding.
- monitoring Oct 20, 2025, 09:49 AM UTC
AWS started slowly recovering their services. Our team continues to monitor the situation.
- resolved Oct 21, 2025, 07:58 AM UTC
This incident has been resolved.
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Amazon Web Services