Resolved after 1 hour 16 minutes, affecting External Royal Mail Services, on September 21, 2026.
The issue has been rectified and we are now monitoring for a short period.
Affected components
External Royal Mail Services
Update timeline
- investigating Sep 21, 2026, 10:06 AM UTC
We are aware of an ongoing that some users are experiencing when despatching orders with a Royal Mail shipping service. We are looking at this as a matter of urgency with Royal Mail. We will provide updates via this page. There is no need to contact us about this.
- monitoring Sep 21, 2026, 10:32 AM UTC
The issue has been rectified and we are now monitoring for a short period.
- resolved Sep 21, 2026, 11:22 AM UTC
This incident has been resolved.
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