Is StoreFeeder down?

We are aware of an issue with our login page that is preventing users logging in to SF. We have already started investigating the issue and are working to restore service as quickly as possible. You do not have to contact Support for this issue and keep monitoring the status page for updates. We apologize for the inconvenience and appreciate your leniency. Best regards, StoreFeeder Support

We are continuing to investigate this issue.

We are still investigating the issue with the StoreFeeder login page. Other websites and services have also reported problems, which suggests this may be a wider issue with Microsoft Azure, a cloud provider we use, rather than something specific to StoreFeeder. We’re monitoring this closely and working to restore access as quickly as possible. You don’t need to contact StoreFeeder Support about this. We’ll post further updates here as soon as we have them. We’re sorry for any inconvenience, and thank you for your patience.

Microsoft has confirmed an issue with its Azure cloud services. This is affecting StoreFeeder and a number of other websites and services, and is why some users can’t log in to StoreFeeder. Microsoft is working to fix the issue, and we’re monitoring their progress closely. We’ll post an update here once access to StoreFeeder is restored. You don’t need to contact StoreFeeder Support about this. We’re sorry for any inconvenience, and thank you for your patience.

Access to StoreFeeder has been restored, and users should now be able to log in as normal. The issue was caused by a problem with Microsoft Azure cloud services, which affected StoreFeeder and a number of other websites and services. Microsoft has fixed the issue, and we’re monitoring to make sure everything stays stable. If you still can’t log in, please try refreshing the page or clearing your browser cache. If the problem continues after that, please contact StoreFeeder Support. We’re sorry for any inconvenience, and thank you for your patience.

This incident has been resolved.

We know that some Amazon orders for the USA and Canada are not updating on the channel. Our team is looking into it now, and we’ll post an update as soon as we can. You don’t need to contact StoreFeeder Support about this. Please watch for further messages here and check our status page for the latest updates. We’re sorry for any inconvenience this causes, and thank you for your patience.

Amazon orders for the USA and Canada are updating on the channel as normal again. We think the problem was on Amazon’s side and has since been fixed, but we can’t confirm this yet. We’ll keep monitoring to make sure everything stays stable. We’re now retrying the shipping updates for the affected orders, so you don’t need to do anything. If you’ve already dispatched any of these orders manually on Amazon, the retry for those orders will show an error. You can safely ignore these errors, because the orders are already dispatched on the channel. Thank you for your patience while we looked into this, and we’re sorry for any inconvenience

We are currently experiencing an issue with the DPD API, which is preventing customers from dispatching orders through StoreFeeder. Customers attempting to dispatch orders using DPD services will receive an error. This issue is with DPD's API and is outside of StoreFeeder's control. We are currently awaiting DPD to restore their service. We apologise for the inconvenience caused and will provide further updates as soon as the service is restored.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Status: Resolved The issue affecting the DPD API has now been resolved, and customers should be able to dispatch orders through StoreFeeder as normal. The disruption was caused by an issue with DPD's API, which prevented customers from generating shipping labels and dispatching orders.

We are aware of an ongoing that some users are experiencing when despatching orders with a Royal Mail shipping service. We are looking at this as a matter of urgency with Royal Mail. We will provide updates via this page. There is no need to contact us about this.

The issue has been rectified and we are now monitoring for a short period.

This incident has been resolved.

We've identified an intermittent issue with the eBay listing page whereby the condition and duration fields are not being populated and this is preventing listing upload. We have identified the issue and we're now working on fix.

This incident has been resolved.