Resolved after 3 hours 8 minutes, affecting Evri / Hermes, on November 19, 2024.
Evri have resolved the issue and we can see Evri labels being produced again. We will monitor short term to ensure all is OK.
Affected components
Update timeline
- investigating Nov 19, 2024, 07:50 AM UTC
Currently, there is a global issue with EVRi services. This is resulting in users getting and "unexpected error" when trying to despatch, pre-despatch or pre-generate Evri labels. We are contacting Evri for an update and will keep this page up to date with information as we get it.
- investigating Nov 19, 2024, 08:43 AM UTC
Evri continue to work to resolve the issue as soon as possible.
- monitoring Nov 19, 2024, 10:48 AM UTC
Evri have resolved the issue and we can see Evri labels being produced again. We will monitor short term to ensure all is OK.
- resolved Nov 19, 2024, 10:58 AM UTC
This incident has been resolved.
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