Stax Outage History

Stax is up right now

Pingoru has recorded 30 incidents for Stax: 30 in the last 12 months and 6 in the last 90 days.

Source: status.stax.ai

30incidents recorded
30last 12 months
6last 90 days
6 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct52%
Pingoru began tracking Stax in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20264383 of 720 (53%)
May 2026127 of 744 (4%)
June 2026126 of 720 (4%)
July 2026119 of 744 (3%)
August 2026254 of 744 (7%)
September 202626 of 720 (1%)
October 20262290 of 561 (52%)

Incidents, newest first

Minor October 7, 2026 Reporting Sync Delay 2d 9h Reporting & Dashboards

Started Oct 07, 2026, 04:03 PM UTC· resolved Oct 10, 2026, 02:01 AM UTC

  1. investigating Oct 07, 2026, 04:03 PM UTC

    We are actively investigating the incident.

  2. resolved Oct 10, 2026, 02:01 AM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor September 28, 2026 Trust Accounting Disruption 51m API, API, User Interface, User Interface

Started Sep 28, 2026, 04:16 PM UTC· resolved Sep 28, 2026, 05:08 PM UTC

  1. investigating Sep 28, 2026, 04:16 PM UTC

    Some customers are unable to load the plans page in Trust Accounting. We are actively investigating the incident and working towards a resolution

  2. monitoring Sep 28, 2026, 04:37 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved Sep 28, 2026, 05:08 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor September 14, 2026 Reporting, Dashboards & Filings Outage 5h 23m Reporting & Dashboards

Started Sep 14, 2026, 02:40 PM UTC· resolved Sep 14, 2026, 08:04 PM UTC

  1. investigating Sep 14, 2026, 02:40 PM UTC

    We are actively investigating the incident.

  2. monitoring Sep 14, 2026, 02:45 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved Sep 14, 2026, 08:04 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor August 23, 2026 DNS is failing to resolve 15m API, Automations, API, Automations and 4 more

Started Aug 23, 2026, 01:16 PM UTC· resolved Aug 23, 2026, 01:31 PM UTC

  1. investigating Aug 23, 2026, 01:16 PM UTC

    We are actively investigating the incident.

  2. identified Aug 23, 2026, 01:23 PM UTC

    We are actively investigating the incident. We are working with our DNS provider to restore service as quickly as possible

  3. resolved Aug 23, 2026, 01:31 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor August 4, 2026 Issues Loading Government Filings 2d 5h User Interface, User Interface

Started Aug 04, 2026, 10:31 PM UTC· resolved Aug 07, 2026, 03:58 AM UTC

  1. investigating Aug 04, 2026, 10:31 PM UTC

    We are actively investigating the incident.

  2. identified Aug 04, 2026, 11:06 PM UTC

    We have identified the issue, and are working to resolve it.

  3. monitoring Aug 05, 2026, 02:23 AM UTC

    We have implemented a resolution, and are actively monitoring it.

  4. resolved Aug 07, 2026, 03:58 AM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor July 15, 2026 Delayed Payroll Sync Processing 19h 3m Payroll Sync

Started Jul 15, 2026, 10:20 PM UTC· resolved Jul 16, 2026, 05:23 PM UTC

  1. investigating Jul 15, 2026, 10:20 PM UTC

    We are actively investigating the incident.

  2. resolved Jul 16, 2026, 05:23 PM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor June 29, 2026 Elevated Inbox Sync Errors 1d 1h API, Automations, API, Automations

Started Jun 29, 2026, 08:18 PM UTC· resolved Jun 30, 2026, 09:55 PM UTC

  1. investigating Jun 29, 2026, 08:18 PM UTC

    We are actively investigating the incident.

  2. resolved Jun 30, 2026, 09:55 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor May 4, 2026 Slower API Response Times 1d 3h API, API

Started May 04, 2026, 04:49 PM UTC· resolved May 05, 2026, 08:03 PM UTC

  1. investigating May 04, 2026, 04:49 PM UTC

    We are actively investigating the incident.

  2. monitoring May 04, 2026, 09:18 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved May 05, 2026, 08:03 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor April 9, 2026 Automated Task Reminder Sending Issues 29d 1h Automations, Automations

Started Apr 09, 2026, 10:18 PM UTC· resolved May 08, 2026, 11:21 PM UTC

  1. identified Apr 09, 2026, 10:18 PM UTC

    We have identified the issue, and are working to resolve it.

  2. monitoring May 07, 2026, 05:33 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved May 08, 2026, 11:21 PM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor April 2, 2026 CX Service Interruption 9m Automations, API, Automations, User Interface and 1 more

Started Apr 02, 2026, 06:03 PM UTC· resolved Apr 02, 2026, 06:12 PM UTC

  1. investigating Apr 02, 2026, 06:03 PM UTC

    We are actively investigating the incident.

  2. resolved Apr 02, 2026, 06:12 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor March 30, 2026 Payroll Service Connection Issues 3d Payroll Sync

Started Mar 30, 2026, 10:18 PM UTC· resolved Apr 02, 2026, 10:51 PM UTC

  1. investigating Mar 30, 2026, 10:18 PM UTC

    We are actively investigating the incident.

  2. investigating Mar 30, 2026, 10:19 PM UTC

    We are actively investigating the incident.

  3. monitoring Mar 30, 2026, 11:22 PM UTC

    The incident has been resolved. We are working on syncing payroll connections that were missed during the outage period, and will update this page once that is completed.

  4. resolved Apr 02, 2026, 10:51 PM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor March 16, 2026 Reminder Service Delay 14d 3h Automations, Automations

Started Mar 16, 2026, 04:06 PM UTC· resolved Mar 30, 2026, 07:18 PM UTC

  1. investigating Mar 16, 2026, 04:06 PM UTC

    We are currently experiencing a delay with sending automated client reminders. We are actively investigating the incident.

  2. resolved Mar 30, 2026, 07:18 PM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor March 2, 2026 CX Service Degration 19h 52m API, Automations, User Interface, Payroll Sync

Started Mar 02, 2026, 10:14 PM UTC· resolved Mar 03, 2026, 06:06 PM UTC

  1. investigating Mar 02, 2026, 10:14 PM UTC

    We are actively investigating the incident.

  2. monitoring Mar 02, 2026, 10:48 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved Mar 03, 2026, 06:06 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor February 25, 2026 Delayed Payroll Processing 5d 4h Payroll Sync

Started Feb 25, 2026, 06:39 PM UTC· resolved Mar 02, 2026, 10:48 PM UTC

  1. investigating Feb 25, 2026, 06:39 PM UTC

    We are aware of a delay in payroll processing and are working with our vendors to resolve.

  2. resolved Mar 02, 2026, 10:48 PM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor January 29, 2026 We are experiencing minor delays in payroll processing. 11h 15m Payroll Sync

Started Jan 29, 2026, 05:19 PM UTC· resolved Jan 30, 2026, 04:34 AM UTC

  1. investigating Jan 29, 2026, 05:19 PM UTC

    The CX platform is currently experiencing minor delays in payroll syncing and processing. We are actively investigating the incident.

  2. identified Jan 29, 2026, 05:49 PM UTC

    We have identified the issue, and are working to resolve it.

  3. resolved Jan 30, 2026, 04:34 AM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Read the full incident report →

Minor January 23, 2026 Document intake errors 33d 14h Automations, Document Ingestion

Started Jan 23, 2026, 04:26 AM UTC· resolved Feb 25, 2026, 06:44 PM UTC

  1. investigating Jan 23, 2026, 04:26 AM UTC

    We are actively investigating the incident.

  2. monitoring Jan 23, 2026, 04:05 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved Feb 25, 2026, 06:44 PM UTC

    The incident has been resolved. Please reach out to support: mailto:[email protected] if you have more questions.

Read the full incident report →

Minor January 14, 2026 Trust Accounting API degradation. 5h 40m

Started Jan 14, 2026, 02:09 AM UTC· resolved Jan 14, 2026, 07:49 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Notice January 9, 2026 Intercom Support Chat Service Disruption 19h 34m

Started Jan 09, 2026, 09:04 PM UTC· resolved Jan 10, 2026, 04:39 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor December 5, 2025 Trust Accounting API Issues 1d 5h

Started Dec 05, 2025, 06:39 PM UTC· resolved Dec 07, 2025, 12:05 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor December 3, 2025 Verification Emails are very delayed 17m

Started Dec 03, 2025, 04:55 PM UTC· resolved Dec 03, 2025, 05:13 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Critical November 7, 2025 Service Outage 1d 2h

Started Nov 07, 2025, 08:40 PM UTC· resolved Nov 08, 2025, 11:04 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →