Stax incident

Trust Accounting Disruption

Resolved after 51 minutes, affecting API and API and 1 more, on September 28, 2026.

resolved Sep 28, 2026, 05:08 PM UTC

The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

Started
Sep 28, 2026, 04:16 PM UTC
Resolved
Sep 28, 2026, 05:08 PM UTC
Duration
51m
Detected by Pingoru
Sep 28, 2026, 04:16 PM UTC

Affected components

APIAPIUser InterfaceUser Interface

Update timeline

  1. investigating Sep 28, 2026, 04:16 PM UTC

    Some customers are unable to load the plans page in Trust Accounting. We are actively investigating the incident and working towards a resolution

  2. monitoring Sep 28, 2026, 04:37 PM UTC

    We have implemented a resolution, and are actively monitoring it.

  3. resolved Sep 28, 2026, 05:08 PM UTC

    The incident has been resolved. Please reach out to support "support": mailto:[email protected] if you have more questions.

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