Resolved after 31 minutes, affecting Phone Support, on August 10, 2026.
We are currently experiencing an interruption to our phone support services due to an earthquake affecting our call center. We are relieved to report that all of our staff members are safe and unharmed. As we assess the impact, it may take some time before our phone lines are fully operational again. In the meantime, please reach out to us via email at [email protected] for assistance. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Affected components
Update timeline
- identified Aug 10, 2026, 01:32 PM UTC
We are currently experiencing an interruption to our phone support services due to an earthquake affecting our call center. We are relieved to report that all of our staff members are safe and unharmed. As we assess the impact, it may take some time before our phone lines are fully operational again. In the meantime, please reach out to us via email at [email protected] for assistance. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Aug 10, 2026, 02:04 PM UTC
This incident has been resolved.
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