Resolved after 2 days 16 hours, affecting Phone Support, on October 9, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 09, 2026, 08:32 PM UTC
We are currently experiencing an interruption to our phone support services due to an earthquake affecting our call center. We are relieved to report that all of our staff members are safe and unharmed. As we assess the impact, it may take some time before our phone lines are fully operational again. In the meantime, please reach out to us via email at [email protected] for assistance. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Oct 09, 2026, 08:33 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2026, 08:35 PM UTC
Agents are unable to support phone calls at this time.
- monitoring Oct 12, 2026, 01:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 12, 2026, 01:24 PM UTC
This incident has been resolved.
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