Resolved after 2 hours 15 minutes, affecting Australia East and Australia Southeast and 1 more, on December 5, 2025.
The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:18 AM UTC
We are investigating an issue affecting all regions. Next Update in 60 minutes or sooner if we have more information.
- identified Dec 05, 2025, 09:42 AM UTC
We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider. We are assessing the impact and escalating with the provider as required
- monitoring Dec 05, 2025, 10:30 AM UTC
The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.
- resolved Dec 05, 2025, 11:34 AM UTC
This incident has been resolved
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