Staffbase incident
Email US System - Certain Customers Unable to Receive Test Emails
Resolved after 3 hours 37 minutes, affecting Email API (Americas), on March 30, 2026.
The issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems with test sends. We’re happy to help!
Affected components
Update timeline
- investigating Mar 30, 2026, 02:20 PM UTC
Affected feature: Test Emails Some customers may be experiencing a delay in sending test emails on Email Modern. We have not noticed this to be an issue affecting all customers, only some. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected].
- resolved Mar 30, 2026, 05:58 PM UTC
The issue is resolved, and all customers are reporting test sends to be working again for all drafts. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems with test sends. We’re happy to help!
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