[European System] [App/Intranet/Email] - Degraded performance

Update timeline

1. investigating Sep 21, 2026, 09:30 AM UTC

   We have received reports that some customers on the European system are experiencing severely degraded performance when using the Staffbase web application. You can see on which system your application is hosted by going to Studio > Settings > API Access. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [[email protected]](mailto:[email protected] "[email protected]").

2. identified Sep 21, 2026, 11:10 AM UTC

   Performance levels on the European system have returned to normal. However, we have identified that the Search function is currently not working as expected. Our teams are investigating this issue and working on a resolution.

3. monitoring Sep 21, 2026, 04:20 PM UTC

   We have taken measures to address the degraded performance and the issue affecting Search on the European system. Performance levels have improved and Search functionality has been restored. We will continue to monitor the system closely to ensure everything remains stable.

4. resolved Sep 22, 2026, 08:15 AM UTC

   The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](https://[email protected]) in case you're still having any problems. We’re happy to help!