[Americas System] [App/Intranet/Email] - availability issues in the Americas region

Update timeline

1. investigating Oct 21, 2026, 09:52 AM UTC

   Customers hosted in our US region may be unable to access the Staffbase App and Intranet. We are investigating the disruption and working to restore access.

2. identified Oct 21, 2026, 10:01 AM UTC

   Customers hosted in our US region may continue to experience issues accessing the Staffbase App and Intranet. We have identified the issue and are working on a fix to restore access.

3. monitoring Oct 21, 2026, 10:11 AM UTC

   We have implemented a fix to address the access issues affecting the Americas system, and access is returning to normal. We will continue to monitor the system closely to ensure access remains stable. If you continue to experience issues accessing your application, please contact our support at [[email protected]](mailto:[email protected] "[email protected]").

4. resolved Oct 21, 2026, 10:20 AM UTC

   The access issues affecting the Americas system have been resolved. Full service has been restored and all systems are operating normally. A Post Mortem for this incident will be published following our internal review. We apologize for any inconvenience this may have caused. Thank you for your patience. If you are still experiencing issues, please reach out to our support team at [[email protected]](mailto:[email protected] "[email protected]").