SRFax Outage History

Started Oct 02, 2026, 04:10 PM UTC· resolved Oct 06, 2026, 07:10 PM UTC

1. investigating Oct 02, 2026, 04:10 PM UTC

   A system discrepancy in processing annual renewal fees on October 1st resulted in incorrect billing amounts for a some accounts. Once corrections have been applied, refunds will be issued where applicable. Thank you for your patience and we apologize for the inconvenience.

2. monitoring Oct 02, 2026, 09:56 PM UTC

   Calculations for pending credits and refunds have been calculated. Adjustments are currently moving through required approval stages and will be applied as soon as corporate review is finalized.

3. monitoring Oct 05, 2026, 08:22 PM UTC

   Credits for the difference between what should have been charged and what was invoiced have been issued to all accounts. Refunds have all been issued to customers who were charged. Please contact [email protected] if there are any questions or concerns.

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Started Jul 20, 2026, 03:07 PM UTC· resolved Jul 21, 2026, 06:07 PM UTC

1. investigating Jul 20, 2026, 03:07 PM UTC

   Degraded System Performance

2. monitoring Jul 20, 2026, 10:08 PM UTC

   All platform delays have been mitigated. All fax backlog has been processed. Delay in email notifications is being monitored. ****** We are currently investigating an issue causing degraded performance across the platform. Some users may experience slower response times or intermittent error messages. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We appreciate your patience and will provide updates here as we learn more.

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Started Jul 14, 2026, 08:07 PM UTC· resolved Jul 15, 2026, 11:33 PM UTC

1. investigating Jul 14, 2026, 08:07 PM UTC

   We are currently experiencing degraded performance, which may cause delays in processing US inbound/outbound faxes. This is under review, and updates will be provided as soon as possible.

2. monitoring Jul 14, 2026, 10:20 PM UTC

   US Outbound traffic: Traffic has stabilized. We are continuing to monitor the situation to confirm that our mitigation efforts have fully resolved the issue. US Inbound traffic: A carrier fiber outage is currently impacting certain numbers, leading to intermittent and hard failures. The carrier is actively addressing the issue and expects to provide an update around 7:00 PM CDT (technician dispatch).

3. monitoring Jul 14, 2026, 11:05 PM UTC

   US Outbound Traffic: Traffic continues to flow smoothly with no observed delays or further issues. We are actively monitoring the situation and will share updates as they become available. US Inbound Traffic: We have implemented a mitigation strategy to address inbound performance issues while the carrier resolves the ongoing fiber outage. This action has resulted in a decrease in inbound errors. We will continue to monitor the situation closely and provide updates as they are received from the carrier.

4. monitoring Jul 15, 2026, 12:13 AM UTC

   US Inbound Traffic: Repair techs have arrived on the carrier partner site and started shooting fiber to isolate the location of the failure. There is no ETR at this time.

5. monitoring Jul 15, 2026, 08:14 AM UTC

   We have confirmed with our partner carrier that service has been restored. We will continue to monitor the circuit throughout the night.

6. monitoring Jul 15, 2026, 11:33 PM UTC

   The carrier has confirmed that the circuit has been restored. This incident is being closed as Resolved.

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Started Mar 16, 2026, 08:03 PM UTC· resolved Mar 17, 2026, 05:03 AM UTC

1. investigating Mar 16, 2026, 08:03 PM UTC

   *** Update - The slow down in processing has been resolved and all faxes are now being processed normally. There has been no loss in fax data and the situation is now resolved. We are currently experiencing a slow down in processing faxes after transmission has been completed. This will result in delays in getting notification emails and having faxes placed on accounts. There is no loss of data as all faxes, both sending and receiving, are being transmitted in a timely manner. Teams are actively working on this and we will update this status as soon as possible.

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Started Feb 10, 2026, 05:02 PM UTC· resolved Feb 11, 2026, 04:02 PM UTC

1. investigating Feb 10, 2026, 05:02 PM UTC

   UPDATE 2/11 08:30 Pacific: All systems have returned to normal operations. The processing backlogs for both inbound and outbound faxes in the US and Canada have been fully cleared. We appreciate your patience while our teams resolved this issue. *** UPDATE 2/10 15:28 Pacific: Inbound notifications have been completed. Backlog for outbound is still being processed. *** UPDATE 2/10 12:18 Pacific: Upon further investigation, Canadian faxes were determined to be affected as well. Backlog is being processed for both countries. *** UPDATE 2/10 9:53 Pacific: Delayed faxes are being processed. No ETA for working through the backlog. *** We are currently experiencing delays in sending and receiving faxes for US customers. Faxes are being processed, but are delayed moving to the "Sent" or "Received" status, which is what triggers the notification. This is actively being investigated by all teams.

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Started Jan 16, 2026, 09:01 PM UTC· resolved Jan 19, 2026, 05:01 PM UTC

1. investigating Jan 16, 2026, 09:01 PM UTC

   **Update** This issue has been resolved and all delayed faxes have been sent to the appropriate accounts. All inbound systems are now functioning normally. **Update Jan 16 3:15pm Pacific Issue discovered to be a delay in synching new numbers with the database which leads to the system being unable to find recipient accounts. Synch will be completed about 9pm and then faxes received during the delay will begin to be added to accounts. The investigation has discovered this has affected approximately 100 numbers - as previously mentioned new sign ups and numbers that completed porting in today. ***** There is an issue for any fax numbers activated today (Jan 16) in not receiving faxes. This has been escalated with most urgency and is currently being worked on. This includes accounts created today and numbers that completed porting in today. Sent faxes are not affected. Accounts that were created before today are not affected. Faxes are not lost, there is a delay in moving received faxes onto the accounts with numbers activated today. Thank you for your patience.

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Started Nov 21, 2025, 07:11 PM UTC· resolved Nov 26, 2025, 04:45 PM UTC

1. investigating Nov 21, 2025, 07:11 PM UTC

   **

2. monitoring Nov 22, 2025, 06:17 PM UTC

   ** Outbound and new inbound faxes are been restored to normal operations. We are working on the backlog of inbound faxes that were received during the issue. We will update this status again soon with a progress update. **

3. monitoring Nov 23, 2025, 04:09 AM UTC

   ** We are continuing to work on the backlog of inbound faxes and will update again as soon as possible **

4. monitoring Nov 23, 2025, 10:02 PM UTC

   ** Backlog of inbound faxes processing. Will update soon with an estimate on time of completion **

5. monitoring Nov 24, 2025, 06:37 PM UTC

   ** Outbound faxing for US customers has been restored. While working through inbound backlog, an adjacent issue was discovered. This has already been halted and recovery process will begin soon, with backlog inbound processing to restart once recovery is completed. No faxes will be lost. We apologize for any delays. ********** 2025-11-21 11:17:47 We are currently experiencing an issue with sending and receiving faxes for US customers. For outbound faxes, the issue has been corrected and we are currently working through the back log faxes. We are also actively working on a solution for inbound faxes and will have them correctly delivered to client account as soon as possible. It is important to note that this issue is only causing delays and there is no loss of data for either inbound or outbound transmissions. **

6. monitoring Nov 24, 2025, 09:24 PM UTC

   ** Inbound and outbound fax traffic for US customers is now working as intended. Faxes received during the incident will begin to appear on affected accounts as the backlog is worked through. This does take time as each affected account inbox is manually confirmed for thoroughness. Thank you for your patience. ********* **

7. monitoring Nov 25, 2025, 06:18 PM UTC

   ** Redriving of received faxes is continuing smoothly. Expected to be completed or near-fully completed by 1pm Pacific. ********* **

8. monitoring Nov 25, 2025, 10:10 PM UTC

   ** All faxes that were delayed being moved into SRFax accounts from Friday and Monday are now on the SRFax accounts. ********* **

9. monitoring Nov 26, 2025, 04:45 PM UTC

   ** All faxes have been restored and inbound and outbound operations have returned to normal.

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Started Aug 26, 2025, 04:08 PM UTC· resolved Aug 26, 2025, 08:08 PM UTC

1. investigating Aug 26, 2025, 04:08 PM UTC

   Due to unusually high traffic in Canada we are experiencing a delay in transmitting outbound faxes. Only Canadian traffic is being impacted at this time and there is no loss of data. Technical teams are actively working on the issue and we will update this status as soon as there is a resolution. 13:39 Aug 26 2025: Delay is resolved

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