SRFax - Degraded Performance

Update timeline

1. investigating Jul 14, 2026, 08:07 PM UTC

   We are currently experiencing degraded performance, which may cause delays in processing US inbound/outbound faxes. This is under review, and updates will be provided as soon as possible.

2. monitoring Jul 14, 2026, 10:20 PM UTC

   US Outbound traffic: Traffic has stabilized. We are continuing to monitor the situation to confirm that our mitigation efforts have fully resolved the issue. US Inbound traffic: A carrier fiber outage is currently impacting certain numbers, leading to intermittent and hard failures. The carrier is actively addressing the issue and expects to provide an update around 7:00 PM CDT (technician dispatch).

3. monitoring Jul 14, 2026, 11:05 PM UTC

   US Outbound Traffic: Traffic continues to flow smoothly with no observed delays or further issues. We are actively monitoring the situation and will share updates as they become available. US Inbound Traffic: We have implemented a mitigation strategy to address inbound performance issues while the carrier resolves the ongoing fiber outage. This action has resulted in a decrease in inbound errors. We will continue to monitor the situation closely and provide updates as they are received from the carrier.

4. monitoring Jul 15, 2026, 12:13 AM UTC

   US Inbound Traffic: Repair techs have arrived on the carrier partner site and started shooting fiber to isolate the location of the failure. There is no ETR at this time.

5. monitoring Jul 15, 2026, 08:14 AM UTC

   We have confirmed with our partner carrier that service has been restored. We will continue to monitor the circuit throughout the night.

6. monitoring Jul 15, 2026, 11:33 PM UTC

   The carrier has confirmed that the circuit has been restored. This incident is being closed as Resolved.