SRFax incident

Delay in sending out faxes in Canada

Resolved after 4 hours, affecting SRFax service, on August 26, 2025.

investigating Aug 26, 2025, 04:08 PM UTC

Due to unusually high traffic in Canada we are experiencing a delay in transmitting outbound faxes. Only Canadian traffic is being impacted at this time and there is no loss of data. Technical teams are actively working on the issue and we will update this status as soon as there is a resolution. 13:39 Aug 26 2025: Delay is resolved

Started
Aug 26, 2025, 04:08 PM UTC
Resolved
Aug 26, 2025, 08:08 PM UTC
Duration
4h
Detected by Pingoru
Aug 26, 2025, 04:08 PM UTC

Affected components

SRFax service

Update timeline

  1. investigating Aug 26, 2025, 04:08 PM UTC

    Due to unusually high traffic in Canada we are experiencing a delay in transmitting outbound faxes. Only Canadian traffic is being impacted at this time and there is no loss of data. Technical teams are actively working on the issue and we will update this status as soon as there is a resolution. 13:39 Aug 26 2025: Delay is resolved

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