Resolved after 23 hours, affecting SRFax service, on February 10, 2026.
UPDATE 2/11 08:30 Pacific: All systems have returned to normal operations. The processing backlogs for both inbound and outbound faxes in the US and Canada have been fully cleared. We appreciate your patience while our teams resolved this issue. *** UPDATE 2/10 15:28 Pacific: Inbound notifications have been completed. Backlog for outbound is still being processed. *** UPDATE 2/10 12:18 Pacific: Upon further investigation, Canadian faxes were determined to be affected as well. Backlog is being processed for both countries. *** UPDATE 2/10 9:53 Pacific: Delayed faxes are being processed. No ETA for working through the backlog. *** We are currently experiencing delays in sending and receiving faxes for US customers. Faxes are being processed, but are delayed moving to the "Sent" or "Received" status, which is what triggers the notification. This is actively being investigated by all teams.
Affected components
Update timeline
- investigating Feb 10, 2026, 05:02 PM UTC
UPDATE 2/11 08:30 Pacific: All systems have returned to normal operations. The processing backlogs for both inbound and outbound faxes in the US and Canada have been fully cleared. We appreciate your patience while our teams resolved this issue. *** UPDATE 2/10 15:28 Pacific: Inbound notifications have been completed. Backlog for outbound is still being processed. *** UPDATE 2/10 12:18 Pacific: Upon further investigation, Canadian faxes were determined to be affected as well. Backlog is being processed for both countries. *** UPDATE 2/10 9:53 Pacific: Delayed faxes are being processed. No ETA for working through the backlog. *** We are currently experiencing delays in sending and receiving faxes for US customers. Faxes are being processed, but are delayed moving to the "Sent" or "Received" status, which is what triggers the notification. This is actively being investigated by all teams.
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