SPS Commerce Outage History
SPS Commerce is up right nowPingoru has recorded 13 incidents for SPS Commerce: 12 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 3 | 5 of 744 (1%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 2 of 547 (0%) |
Incidents, newest first
Major October 12, 2026 Fulfillment is Unavailable 2h 4m Fulfillment
Started Oct 12, 2026, 01:02 PM UTC· resolved Oct 12, 2026, 03:07 PM UTC
- investigating Oct 12, 2026, 01:02 PM UTC
We are investigating an issue affecting Fulfillment. Users may be unable to view, open, or send documents within the Fulfillment application. Document processing and data flow are continuing as normal. We will provide an update as soon as we have more information. Thank you for your patience.
- investigating Oct 12, 2026, 01:18 PM UTC
We are continuing to investigate the issue affecting document viewing and sending within Fulfillment. Our teams have a lead and are actively working to confirm the cause. Document processing and data flow are not impacted and continue as normal. We will provide another update within 10 minutes. Thank you for your patience.
- identified Oct 12, 2026, 01:25 PM UTC
We have identified the cause of the issue affecting document viewing and sending within Fulfillment and our teams are actively working on a resolution.
- identified Oct 12, 2026, 01:26 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 12, 2026, 01:26 PM UTC
We have identified the cause of the issue affecting document viewing and sending within Fulfillment and our teams are actively working on a resolution.
- identified Oct 12, 2026, 01:51 PM UTC
Our teams are continuing to work on a resolution for the issue affecting document viewing and sending within Fulfillment. Document processing and data flow are not impacted and continue as normal.
- monitoring Oct 12, 2026, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 12, 2026, 02:36 PM UTC
A fix has been implemented for the issue affecting document viewing and sending within Fulfillment, and we are seeing positive signs of recovery. We are continuing to monitor to confirm full stability and will provide another update within 20 minutes.
- resolved Oct 12, 2026, 03:07 PM UTC
This incident has been resolved.
Notice August 18, 2026 AS2 Communications 6m AS2 Communications
Started Aug 18, 2026, 04:08 PM UTC· resolved Aug 18, 2026, 04:15 PM UTC
- monitoring Aug 18, 2026, 04:08 PM UTC
Between 09:48 and 10:26 CST, AS2 Communications experienced an outage on receiving side, preventing customers from sending or documents via AS2 to SPS Commerce. The issue has been resolved and AS2 connectivity is fully restored and currently monitored by team. If customers experienced errors during sending documents for a time of the incident, they need to ensure that affected documents has been successfully resent. We apologize for any disruption this caused.
- resolved Aug 18, 2026, 04:15 PM UTC
This incident has been resolved.
Minor July 25, 2026 Document Processing Delay 8m Document Processing
Started Jul 25, 2026, 12:00 PM UTC· resolved Jul 25, 2026, 12:08 PM UTC
- investigating Jul 25, 2026, 12:00 PM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions processing through the system. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- resolved Jul 25, 2026, 12:08 PM UTC
This incident has been resolved.
Major July 6, 2026 Document Processing Delay for Web customers 50m Fulfillment
Started Jul 06, 2026, 06:44 PM UTC· resolved Jul 06, 2026, 07:35 PM UTC
- investigating Jul 06, 2026, 06:44 PM UTC
We are investigating an open incident with our document processing infrastructure which is potentially causing delays or failures for transactions for customers using our Web portal. No data has been lost and the system should be caught up shortly. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- identified Jul 06, 2026, 07:11 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 06, 2026, 07:35 PM UTC
This incident has been resolved.
Minor April 10, 2026 NetSuite Integrations - Investigating 1h 29m NetSuite
Started Apr 10, 2026, 08:37 PM UTC· resolved Apr 10, 2026, 10:06 PM UTC
- investigating Apr 10, 2026, 08:37 PM UTC
We are investigating an open incident with our NetSuite Integration which is potentially causing delays for document processing through the system. No data has been lost and all transactions will process as expected after we have recovered from the incident. We will reconcile all data after we have recovered from the incident to ensure all transactions are processed as expected.
- monitoring Apr 10, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 10:06 PM UTC
This incident has been resolved.
Minor February 20, 2026 Document Processing 1h 42m Document Processing
Started Feb 20, 2026, 01:34 PM UTC· resolved Feb 20, 2026, 03:16 PM UTC
- identified Feb 20, 2026, 01:34 PM UTC
We have identified the cause of this incident and our Technology team is working diligently to correct it. Thanks for your continued patience.
- identified Feb 20, 2026, 02:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 20, 2026, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 03:16 PM UTC
This incident has been resolved.
Major January 24, 2026 Commerce Platform Is Intermittently Unavailable 1h 1m Fulfillment, Assortment, Fulfillment Monitor, Dev Center
Started Jan 24, 2026, 07:15 PM UTC· resolved Jan 24, 2026, 08:17 PM UTC
- identified Jan 24, 2026, 07:15 PM UTC
We have identified an issue with Commerce Platform. Applications in Commerce platform (including Assortment and Fulfillment).
- monitoring Jan 24, 2026, 07:28 PM UTC
We have corrected the issue that has caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you.
- monitoring Jan 24, 2026, 07:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 24, 2026, 08:17 PM UTC
This incident has been resolved.
Minor January 23, 2026 Document Processing Delay - Monitoring 37m Document Processing, AS2 Communications
Started Jan 23, 2026, 04:41 AM UTC· resolved Jan 23, 2026, 05:18 AM UTC
- investigating Jan 23, 2026, 04:41 AM UTC
We have corrected the issue that caused this incident and we're actively monitoring the situation to ensure performance returns to acceptable levels. Thank you for your patience.
- monitoring Jan 23, 2026, 04:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 23, 2026, 04:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2026, 05:18 AM UTC
This incident has been resolved.
Minor December 11, 2025 SPS Fulfillment Services Degraded 10m Fulfillment, Document Processing, Fulfillment Monitor
Started Dec 11, 2025, 04:25 PM UTC· resolved Dec 11, 2025, 04:36 PM UTC
- investigating Dec 11, 2025, 04:25 PM UTC
We are investigating an issue with Fulfillment Services. Fulfillment and Transaction Processing may be unavailable until we're able to resolve the issue. Thank you for your patience.
- monitoring Dec 11, 2025, 04:31 PM UTC
Service performance has returned to normal and we're actively monitoring the situation to ensure performance remains at acceptable levels. Thank you.
- resolved Dec 11, 2025, 04:36 PM UTC
We have resolved the issue causing this incident. Performance has returned to acceptable levels. Thank you for your patience while we worked through this issue. We sincerely apologize for the inconvenience.